![Quality Monitoring des appels: Quelles sont les meilleures pratiques ?]({"aperture":"0","credit":"","camera":"","caption":"Photo by Kampus Production on <a href=\"https:\/\/www.pexels.com\/photo\/photograph-of-an-office-team-working-together-6248972\/\" rel=\"nofollow\">Pexels.com<\/a>","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"photograph of an office team working together","orientation":"0"})
Quality Monitoring des appels: Quelles sont les meilleures pratiques ?
Votre centre de contact joue un rôle essentiel dans l’expérience client (CX). Il s’agit d’une connexion directe avec vos clients. Et les entreprises qui offrent une expérience client exceptionnelle utilisent ce trait pour différencier leur marque de la concurrence.
Alors, comment offrir la meilleure expérience client possible ?
Comment fonctionne exactement le contrôle de la qualité des appels, pourquoi est-il important et quelles mesures devez-vous prendre pour mettre en place un monitoring efficace de la qualité des appels ?
![man people woman apple]({"aperture":"0","credit":"","camera":"","caption":"Photo by Stefan Coders on <a href=\"https:\/\/www.pexels.com\/photo\/man-people-woman-apple-5146492\/\" rel=\"nofollow\">Pexels.com<\/a>","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"man people woman apple","orientation":"0"})
![a woman looking at the man using mobile phone]({"aperture":"0","credit":"","camera":"","caption":"Photo by Ivan Samkov on <a href=\"https:\/\/www.pexels.com\/photo\/a-woman-looking-at-the-man-using-mobile-phone-8963185\/\" rel=\"nofollow\">Pexels.com<\/a>","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"a woman looking at the man using mobile phone","orientation":"0"})